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Damon Hammond is an experienced Customer Experience Manager at Industry Capability Network since October 2022, where engagement with over 6000 SMEs has provided extensive knowledge across various sectors, including electronic supply, civil construction, and engineering. Key contributions include strengthening customer relationships, enhancing operational efficiency, and optimizing service processes. Prior to this role, Damon served as a Sales Representative and second-in-charge at TSA Group, effectively representing Telstra and coaching team members in value-based sales and problem-solving. Damon also has a background in the family business, Kellys Beach Resort, where early experiences in bartending and waiting nurtured a passion for customer service. Educationally, Damon holds a Certificate II in Electrotechnology from TAFE Queensland.