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Kayla Jarnagin is a seasoned professional in member experience and animal care, currently serving as the Member Experience Manager at Industrious since February 2024, where outstanding guest service is demonstrated through a hospitality review score exceeding 85%. Prior to this, Kayla held significant roles at OdySea Aquarium from 2016 to 2024, including Senior Animal Care Specialist and Education Supervisor, where leadership and team performance enhancement were key responsibilities. Experience also includes serving as Marine Mammal Supervisor at Clearwater Marine Aquarium and extensive roles at Wildlife Conservation Society, focusing on marine mammal care and education. Kayla's educational background includes a B.A. in Individualized Studies from Buffalo State University, with a concentration on Marine Mammal Behavior.