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Franklin Asiegbulem, ITIL®4 certified, currently serves as a Tech Ops professional focusing on Systems and Network Administration at Industrious since October 2020. Responsibilities include frontline support for network and systems, unified communications, and automating employee onboarding/offboarding processes. Previous experience includes roles such as Digital Resource Technologist at Kean University, Technology Advisor at SHI International Corp., and Audio Visual Lead Coordinator at KPMG, where collaboration on technology solutions and client relationship management were key. Franklin also held positions at Kean University as an Information Technology Associate and Audio Visual Service Desk Supervisor, managing service desk operations and enhancing customer service for over 4,000 end-users. Franklin began a career at Raritan Valley Community College as an Assistant Event Planner, contributing to student activities and community engagement. Franklin holds a Bachelor's degree in Information Technology from Kean University (2012-2016).