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Jacqueline Hernandez is a seasoned professional with comprehensive experience in human resources and customer service roles. Currently serving as a Talent and Development Assistant at The Indianapolis Public Library since May 2023, Jacqueline has previously held positions, including Human Resources Service Coordinator at Elevance Health and Human Resources Assistant at Your Service Dog, Inc. From 2014 to 2022, Jacqueline honed skills in customer relations and sales coordination through various roles at Lowe's Companies, Inc. and The Home Depot. Educational achievements include a Master’s in Industrial and Organizational Psychology from Purdue Global and a Bachelor of Applied Science in Psychology from Indiana University Indianapolis.