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Orlando Soto is a seasoned professional with extensive experience in analytics and management, currently serving as the Manager of Encounters & Analytics at Independent Living Systems, LLC, since July 2018, and previously held the position of Senior Business Analyst. Prior experience includes roles as a Network Data Integrity Analyst at Prestige Health Choice and Quality Assurance Specialist and Senior Customer Service Representative at Royal Caribbean Cruises, Ltd. Orlando began their career at Starbucks as a Shift Supervisor. Educational achievements include a Master of Business Administration in Healthcare Management and a Bachelor of Business Administration in International Business and Business Management from Florida International University, as well as an Associate of Arts in Business Administration and Management from Miami Dade College.