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Eileen Gavillan is an experienced leader in customer service and operational management within the healthcare sector, currently serving as the Provider Call Center Manager at Independent Living Systems, LLC since December 2020. Eileen's prior roles include Member & Provider Contact Center Supervisor at Molina Healthcare and UM Manager at AmeriHealth Caritas, where responsibilities encompassed managing team operations, improving call center metrics, and overseeing performance evaluations. At Univita Health Inc, as Director of Service Operations, Eileen oversaw large teams, managed departmental budgets, and led strategic planning initiatives. Additionally, Eileen served as Director of Customer Service at Bayshore Dura Medical, focusing on staffing and performance management. Throughout these positions, Eileen has demonstrated a commitment to effective team leadership, process optimization, and delivering high-quality customer service.