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Kristin C. is a highly experienced professional currently serving as a Senior Quality Research Analyst and Senior Operations Specialist at Independence Blue Cross since April 2018. Kristin has been instrumental in generating significant cost savings, including $20 million from 2020 to 2023, by leveraging business process analysis tools to identify gaps and implement solutions. Previous roles include Operations Analyst/Specialist and Research Support Specialist at Independence Blue Cross, and Quality Auditor at Cognosante, where Kristin managed data analysis and program performance improvement initiatives. Kristin's early career included positions as Office Manager/Victim Advocate and Youth Advocate, with a strong focus in advocacy and budget management. Educational credentials encompass an MBA in Business Administration and Management with a focus on Healthcare from Rosemont College, a Master's in Criminology from Saint Joseph's University, and a Bachelor's in Law and Justice from Rowan University.