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Janet DeArmond is an experienced business operations consultant with a diverse career spanning several leadership roles. Currently, Janet serves as an Operations Manager at Independence Blue Cross, overseeing the contact center's escalations team and quality coaching. Previous experience includes impactful consulting projects at DeArmond Consulting and a key management role with Comcast, where Janet focused on performance improvement and call center management. Janet also co-founded Customer Service Review, Inc., which was later transitioned to assist in client management and training development. With a strong educational background, including Lean Six Sigma certification from Villanova University, Janet possesses extensive knowledge in organizational development, marketing strategies, and executive recruitment.