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Amber Bagby currently serves as an Associate Learning Design Specialist at Independence Blue Cross, having held roles such as Senior Medicare Sales Enablement Specialist and Medicare Sales Quality Monitoring Specialist since August 2017. In these positions, Amber Bagby monitors enrollment, seminar, home visit, and benefit calls for Tele Sales vendors and FMO call centers, focusing on sales effectiveness and compliance to create coaching plans that enhance agent performance. Previously, Amber Bagby worked at Optum as a Call Center Specialist from February 2015 to August 2017, handling both sales and service lines for United Healthcare's Medicare Supplement and Part D plans, assisting members with claims, premiums, and policy changes. Amber Bagby is pursuing a Bachelor of Business Administration in Business Administration and Management at Rosemont College, with an expected graduation in 2024.