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Charles Pacat has extensive work experience in the customer service and quality assurance field. Charles is currently working as a Customer Service Team Lead at InDebted since April 2023. Previously, they worked at Probe CX as an Operations Manager from October 2021 to July 2022. In this role, they were responsible for overseeing all aspects of the Contact Centre's performance and ensuring the delivery of day-to-day operations. Prior to that, they served as a Collections | Sales | Customer Service Team Lead at Probe CX from March 2019 to October 2021, and as a Quality Assurance Analyst from April 2016 to March 2019. Charles also worked at Accenture as a Quality Assurance Lead in the Global Service Desk team from November 2015 to March 2016. Before that, they held various roles at Probe CX and NCO Group, including Quality Assurance Analyst and Quality Coach. Overall, Charles Pacat has a strong background in managing contact center operations, implementing quality assurance programs, and providing coaching and feedback to improve agent performance.

From 2002 to 2005, Charles Pacat attended AMA University, where they pursued a Bachelor of Science degree in Computer Science.