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Francis Burgos is a seasoned technical professional with extensive experience in support engineering, system integration, and project implementation. Currently serving as a Support Engineer at Incognito Software Systems since June 2016, responsibilities include pre-sales and post-sales support, technical training, and customer demonstrations. Previously, Francis held various roles, such as Implementation Specialist and IP and System Engineer at esteemed companies including Globe Telecom and Alcatel-Lucent Phils. Academic credentials include a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Bataan Peninsula State University. Demonstrated expertise spans across troubleshooting, system health checks, and delivering effective technical solutions in diverse telecommunications environments.