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Suzanne Schmidt is an MSc candidate in Global Healthcare Leadership at the University of Oxford, currently working on a dissertation focused on global community health worker initiatives for older adults. With extensive experience in the healthcare sector, Suzanne serves as Director of Customer Success at Included Health, an organization formed from the merger of Grand Rounds Health and Doctor on Demand. Prior roles at Grand Rounds include Director and Senior Manager of Customer Success, where Suzanne contributed to employer-based health benefit solutions. Earlier career highlights include Client Manager at Willis Towers Watson, and positions at MedStar Georgetown University Hospital and AcademyHealth, where Suzanne engaged in health services research and led various initiatives to improve healthcare delivery. Suzanne holds a Bachelor's Degree in Health Care Management & Policy from Georgetown University and certifications, including Lean Six Sigma Yellow Belt.