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Nikita Burns holds a B.S. in Business with a focus on Human Resources Management from Illinois State University. With a career spanning over a decade, Nikita currently serves as a Senior Client Success Manager at Included Health, having previously held positions as Client Success Manager and Account Manager at ComPsych and bswift. Prior experience includes roles as Benefits Manager and Senior Benefits Specialist at Afni, Inc., along with various human resources positions in administration and management. Notable expertise includes managing benefit programs, implementing human resources policies, and driving employee engagement initiatives. Nikita has demonstrated a commitment to optimizing HR processes and compliance throughout multiple organizations. Additionally, certifications include PHR and SHRM-CP.