ÂÜÀòÂÒÂ×

Gustavo Santana, MBA, BPM, currently serves as the Global DMS Product Portfolio Manager at Inchcape plc since June 2023, while also working as a Business Consultant and Project Manager at BPM Business Process Management since July 2017. Previous roles include Global Product Management Lead, Regional Digital Transformation Manager, and TAP Manager at Teleperformance, and Projects and Processes Director at Casalimpia S.A., where Gustavo led initiatives in organizational culture change and digital transformation. Experience as General Manager and Process and Quality Director at Medinuclear del Valle LTDA involved strategic project management and continuous improvement efforts. Gustavo's career began at LAN Airlines as a Process Engineer, later holding roles in innovation at Fundacion Santa Fe de Bogota and as BPM Head at Assist Consulting Group. Educational qualifications include an Industrial Engineering degree from Pontificia Universidad Javeriana, an MBA, and several certifications in Business Process Management and Project Management.