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Luis Caraballo, CPTM, currently serves as Training Manager and Customer Care Manager at InCharge Education Foundation since October 2017. With extensive experience at InCharge Debt Solutions since February 2000, Luis has held the position of Counseling Supervisor, focusing on coaching and developing credit counselors while managing employee-related matters and payroll records. Prior experience includes a role as Admin Assistant and Meeting Processor Lead at Omni Investments from December 1998 to January 2000, where responsibilities included conducting credit checks, processing mortgage applications, and coordinating with banks for file submissions and closings. Luis holds an Associate degree in Business from Valencia College, obtained in 2008.