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James joined Incept in 2010 as an Analyst with several years of operations and analytics experience with a Fortune 500 company. He rose through the ranks quickly at Incept, first as the Director of Contact Center Results for the Saves division, Director of Business Intelligence, and finally the VP of Operational Systems in 2016. In this role, James is responsible for multi-function operational systems – sales and operations planning process, project management, business intelligence, bad puns, etc. James' ability to translate raw data into actionable tactical and strategic insights for Incept and our clients is rivaled by none.