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Danielle Lau is a seasoned professional currently serving as a Knowledge Engineer and Client Services Manager at Inbenta, where their focus is on delivering creative and technical solutions for client needs in an AI-driven customer service platform. As a Co-Founder, UX/UI Designer, and Writer at Pink Avocado Digital Agency, Danielle specializes in website design, UX research, and content strategy development. Previously, Danielle held multiple roles at Horizn, including Associate Digital Content Manager and Digital Content Lead, where oversight of a writing team and management of client relationships with leading financial institutions were key responsibilities. Danielle's early experience includes graphic design, project management at the University of Waterloo, and video editing, complementing a solid educational foundation with a Bachelor of Global Business and Digital Arts from the University of Waterloo.