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Ahmed Mandour is a seasoned professional in the hospitality industry with a Bachelor's degree in Hospitality Administration/Management from the Faculty of Tourism & Hotels Management. Currently serving as a Senior Customer Service Executive at Inaya Facilities Management Services since July 2020, Ahmed oversees customer inquiries and complaints. Previous experience includes roles as a Cluster Revenue & E-Distribution Specialist at Al Ghurair, and a Revenue & Reservations Supervisor at City Premiere Hotel Apartments. Ahmed's career began as a Guest Service Agent at various hotels, where responsibilities included delivering excellent customer service, managing reservations, and ensuring guest satisfaction.