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Romy H. is an experienced hospitality professional with a strong background in office management and front office operations. Currently serving as Office Manager at In The Pocket since March 2022, Romy previously held roles such as Front Office Manager at Sofitel Brussels Europe and Assistant Front Office Manager at Warwick Brussels, where responsibilities included supervising front desk personnel, resolving guest issues, and enhancing customer relationships. Additionally, Romy has experience as a Night Manager at Meliá Hotels International, overseeing daily reconciliations and staff training, and has engaged in training programs at prestigious establishments like The Ritz-Carlton, Vienna. Romy holds a Master's degree in Innovative Hospitality Management from Esade and a Bachelor's degree in Hospitality Management from AP Hogeschool Antwerpen.