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Phong La serves as the Global Customer Service Manager at IMRIS - A Deerfield Imaging Brand since January 2010, leading a team to support IMRIS VISIUS Surgical Suites. Responsibilities include overseeing performance related to equipment service, preventive maintenance, and installations. Previous roles at IMRIS include Development and Support Specialist, where training was provided to Siemen’s Field Service Engineers, and Network Administrator, focusing on SharePoint administration and access management. Prior experience includes serving as an Intermediate Technical Analyst at Federated Insurance and LAN Administrator/IS Supervisor at Lifetouch Canada, highlighting a strong background in technical support and network management. Phong La's educational achievements include multiple certifications from Siemens Health Care and Microsoft, along with degrees in network engineering from MidWestern School of Business and Technology.