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Gianni Evangelista serves as the VP of Global Customer Support at Imprivata since December 2020, focusing on innovative solutions within the digital identity sector for healthcare. Prior to this role, Gianni held the position of Director of Worldwide Customer Support as an Executive Operations Consultant, leading efforts to enhance customer operations across multiple organizations. Experience includes serving as the Head of Customer Success at Luminoso Technologies, where Gianni implemented initiatives like Net Promoter Score (NPS) for customer feedback. At Nuance Communications, Gianni founded the first Customer Success Management Office, significantly scaling the customer base and transforming service delivery models. Previous roles also encompass leadership in application support and professional services at eScription and technical roles at MEDITECH. Gianni holds a Bachelor of Science in Computer Science from Wentworth Institute of Technology.