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Ian Roberts has extensive experience in technical support and engineering, currently serving as Sr Manager for the Escalation Engineering Team at Imply since May 2020. Prior roles include Senior Technical Support Engineer at Imply, Senior Support Engineer at Unravel Data, and Senior Support Engineer at AtScale, where Ian provided pivotal problem resolution for various technologies, particularly in Hadoop and enterprise environments. Earlier experience encompasses a position as Principal Technical Support Engineer at Hortonworks, Lead Software Engineer at PNC Bank, and Manager/Lead Technical Support Engineer at Ariba. Ian holds a BSBA in Management Information Systems from Robert Morris University and has developed a strong technical skill set encompassing Linux environments, scripting, and enterprise storage solutions.