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Marco R. is a skilled Customer Success Manager with extensive experience in the automotive industry. Currently working at Impel since January 2024, responsibilities include maintaining client relationships, providing metrics and reporting, conducting business reviews, and facilitating product training. Previously, Marco R. held similar positions at AutoLeap and Friendemic, where duties encompassed managing client relationships, assisting with product utilization, and ensuring client success. An earlier background as an Account Representative at Dominion Dealer Solutions involved developing dealership relationships and boosting sales growth. Marco R. began a career in customer service as a Parts Manager at Worldwide Flight Services and initially worked as an Automotive Technician at Firestone Complete Auto Care. Educational qualifications include an Associate of Arts and Sciences in Automotive Engineering Technology from Lone Star College and a Bachelor of Fine Arts in Graphic Design from The Art Institutes.