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Josh Newfield is an experienced professional in customer success and technology integration. Currently serving as the Manager of Customer Success at Impel since June 2021, Josh focuses on defining success and driving retention for the mid-market segment across North America. Previously, as a Customer Success Manager for Enterprise Accounts, responsibilities included enhancing customer adoption and utilizing Google Analytics for digital engagement strategies. Prior experience includes a role at ADP as a Next Gen HR Technology Specialist, where interactions with C-level executives informed strategic goals and minimized procedural inefficiencies. Josh also spent over five years as a Branch Manager at Enterprise Rent-A-Car, overseeing operations across multiple cities and focusing on employee management and profitability. Early career roles included positions at Best Buy, Circuit City, and Regal, specializing in home theater services. Josh holds a Master of Arts in Caribbean Studies and a Bachelor of Arts in Anthropology from the University at Buffalo and has studied at the Universidad Autónoma de Yucatán.