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Laurel Chausse is an experienced professional in user operations and customer success, currently serving as the Director of User Operations and Customer Success at Impala since October 2022, following a role as Customer Success Manager. Prior experience includes positions as a UX Designer and Customer Success Manager at Carson, as well as various roles in customer service, accounting, and operations support across multiple organizations such as GrowNYC, Crossmedia, and Stone Pigman Walther Wittmann L.L.C. Laurel holds a Bachelor of Business Administration in Finance from Suffolk University and has pursued further education at General Assembly since 2020.