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Jessica Thompson is a Customer Success Manager at Immersive Labs, having previously held the same position at Tenable, where notable achievements included exceeding key performance targets. Prior experience includes roles as an Account Executive and Account Specialist at Cision, managing extensive client portfolios and driving service retention and satisfaction in the SaaS sector. Early career experiences include positions at DC Concert Ministries, Maroon PR, and the University of Maryland, showcasing skills in public relations, event coordination, and educational support. Jessica holds a Bachelor's Degree in Communication with a focus on Public Relations from the University of Maryland.