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Vilmarie Gonzalez is a highly experienced customer service professional with a strong background in technical support and hospitality. Currently serving as a Technical Support Specialist at Immersion Hospitality since May 2018, Vilmarie provides exceptional customer service and knowledgeable technical assistance. Prior experience includes a role as Dispatcher at Handivan, where communication with medical organizations was essential, and a series of positions at Navy Gateway Inns & Suites, including Front Desk Supervisor and Groups Coordinator, where responsibilities encompassed guest service coordination, security measure enforcement, and management of front desk operations. From January 2008 to July 2010, Vilmarie worked at Vacation Village as an Activities Representative, focusing on engaging guest activities. Educational qualifications include a Certified Nursing Assistant degree from Professional Health Academy and a High School Diploma from Ridge Community High School.