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Kayla Carline possesses extensive experience in IT support and management, currently serving as Support Services Manager at Immense Networks since August 2015, where responsibilities include managing the IT Service Team. Previously, Kayla held the position of Service Delivery Coordinator and Help Desk Technician at the same company. Prior to that, Kayla worked as a Service Desk Technician at CMA Technology Solutions, and as a NOC Technician at Venyu, focusing on data monitoring and network traffic. Early career roles include financial aid support at ITI Technical College and customer service at Tony's Seafood. Educational background includes an Associate's degree in Information Technology from ITI Technical College and a Computer Networking Engineer certificate from Baton Rouge Community College.