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Michael Shaw is a dedicated data analyst currently employed at Immediate Live since March 2023, with a background that includes experience as a claims handler at The AA from September 2020 to March 2023. Previously, Michael worked in data management at Town and Country Housing, where responsibilities included managing extensive documentation and utilizing Microsoft Excel for data indexing. Early career experience includes a customer assistant position at Tesco during a gap year, providing valuable customer service skills. Michael holds a Bachelor's degree in Theoretical Physics from Swansea University, earned between 2016 and 2019.