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Waqas Jadoon is an experienced professional in product management and customer support, currently serving as Product Owner and Integrations Manager at IMG ARENA since September 2020. Prior to this role, Waqas held the position of Senior Support Analyst at DAZN Group from March 2015 to September 2020, where responsibilities included incident management and becoming an expert on Opta processes and products. Waqas has also worked as a Support Desk Analyst at PERFORM GROUP LIMITED, providing support for live services and gaining expertise in Perform Products. Earlier roles include Customer Service Advisor at Viakeys, Customer Service Consultant at Zed Creatives, and Objection Consultant at OPTIMUM UTILITIES LIMITED, showcasing a strong background in customer service, technical support, and problem resolution.