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Diamond W. possesses extensive experience in customer success and account management, currently serving as a Customer Success Manager at IMG ARENA. Previous roles include HVC Retention Lead and Account Manager at LiveScore Group, where Diamond W. implemented CRM strategies and analyzed customer data to enhance loyalty and improve customer experiences. Earlier positions involve managing client relationships for Google Ads at Teleperformance and coordinating CRM campaigns at Betsson Group. Diamond W. also held sales and customer service positions at Sony, T-Mobile Nederland, and Diamond Marketing, demonstrating a strong background in relationship building, strategic planning, and data analysis, supported by a Bachelor's degree in Marketing Communication.