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Tanmoy Pramanik is a skilled professional with extensive experience in customer service and data management. Currently serving as a Senior Customer Service Associate at Teleperformance since February 2024, Tanmoy focuses on supporting dedicated customers in North America. Concurrently, Tanmoy has been a Senior Audit Associate at iMerit Technology since May 2021, leading a non-voice data labeling initiative to improve Machine Learning algorithms for global clients. Past roles include Senior Process Associate at Tech Mahindra, where Tanmoy achieved key customer satisfaction metrics, and Process Associate at Nexval Group, specializing in US loan mortgage processing. Earlier experience encompasses managing corporate client relationships at Thinktel Solution India Pvt Ltd and providing customer service support at Manpower. Tanmoy holds a Bachelor's Degree in Business/Commerce from West Bengal State University and a High School Diploma in Business/Commerce from the West Bengal Council of Higher Secondary Education.