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Ankit Upadhyay has a diverse work experience spanning several industries. Ankit currently works as the Global Manager of RAVN Support at iManage, a position they have held since January 2023. Before that, they served as the RAVN Support Manager at iManage from January 2021 to January 2023. Prior to joining iManage, Ankit worked at Micro Focus as a Software Support Technical Consultant for their Fortify product set from September 2017 to April 2018. Ankit was responsible for providing expert level technical support to high-profile customers, including government agencies, financial institutions, and technology giants.

Ankit also has extensive experience at Hewlett Packard Enterprise, where they held multiple roles within the Big Data Platform group. Ankit worked as a Software Support Consultant for Fortify from June 2017 to September 2017, providing specialist level technical support. Ankit then transitioned to the role of a Software Support Technical Consultant for Autonomy IDOL, a proprietary enterprise search technology, from November 2015 to June 2017. Ankit also held a similar role within the same group, providing support for the IDOL technology, from June 2013 to October 2015.

Before their time at Hewlett Packard Enterprise, Ankit worked at HP Autonomy as a Software Development Support Specialist. In this role, they provided specialized technical support for Autonomy search products and information retrieval technologies in the EMEA and APJ markets. Ankit's earlier experiences include working as a Group IT Intern at Porsche Cars GB Ltd, where they provided technical support to employees and assisted with interdepartmental operations, and as an IT Contractor at NHS Stepping Hill Hospital, where they imaged new computers, updated existing PCs, and provided second-line technical support. Ankit also worked as a Care Assistant at Meridian Healthcare Limited, where they took care of residents and performed maintenance tasks.

Overall, Ankit Upadhyay has extensive experience in technical support roles, particularly in the areas of enterprise search technologies, software development, and IT support.

Ankit Upadhyay completed their education at various institutions. Ankit began their educational journey at Gujarat University in 2004, where they pursued a Bachelor of Engineering in Information Technology. In 2005, they attended Tameside College, where they earned a BTech HND in Computing. Following this, they attended Abbey College from 2007 to 2008, focusing on Mathematics for their A Levels. Finally, in 2008, Ankit enrolled at The University of Manchester, where they completed a BSc(Hons) degree in Software Engineering with Industrial Experience in 2012.

In addition to their formal education, Ankit Upadhyay has also acquired several certifications throughout their career. Ankit obtained the TSIA Certified Support Professional certification from the Technology Services Industry Association in January 2013. More recently, in October 2022, they became an iManage Work Indexer Engineer certified by iManage. Additionally, Ankit Upadhyay holds the Certified SAFe® 5 Agilist certification from Scaled Agile, Inc. The exact month and year of obtaining this certification are not provided.