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Shannon M. Mullen, SAFe 6 SPC, serves as the Service Asset and Configuration Management (SACM) Team Lead at Imagine One Technology & Management, Ltd., where responsibilities include leading an Operations team to support Department of Defense compliance, process improvement, and Agile transformation initiatives. Previous professional roles include Senior Business Process Re-Engineer and Consultant at JPI, focusing on IT Service Management for the United States Coast Guard and developing business processes aligned with DoD standards. Shannon's experience spans multiple sectors, including organizational development at DB Schenker post-merger, coaching and research roles at Radford University, and hands-on management in the food service industry. Academic credentials include a Master's Degree in Industrial and Organizational Psychology from Radford University and a Bachelor of Science in Psychology with a concentration in Industrial/Organizational and a minor in Business Management from Old Dominion University.