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Emily Minott is a seasoned professional with extensive experience in customer care and support, currently serving as a Senior Customer Care Specialist at imageOne since May 2018. In this role, Emily acts as a backup to the Team Manager and is a subject matter expert in MACD and data collection agent processes. Previous positions include Customer Care Team Lead, where Emily fostered team collaboration and professional development, and Customer Care Specialist, providing exceptional support in managed print services. Emily also held roles in marketing, project coordination, and education, exemplifying strong leadership and communication skills across various industries. Emily holds a Bachelor's degree in English Language and Literature from Saint Louis University.