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Mohammad Alabed is a highly skilled Technical Support Engineer with extensive experience in monitoring and maintaining computer systems and networks, currently employed at Etisalat since February 2015. With a background in technical support roles across various organizations, including Image Technologies, Electronic Health Solutions, ATICO Fakhreldin Group, and SmartBuy, Mohammad possesses in-depth knowledge of Windows server environments, Active Directory, networking infrastructure, and troubleshooting techniques. In addition to supporting clients and users, responsibilities have included diagnosing and resolving technical issues, updating self-help documentation, and preparing detailed reports. Mohammad holds a degree in Management Information Systems from the University of Isra.