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Domenica Vallino has over 27 years of experience in human resources and operations management at IMA Italia Assistance, where responsibilities include HR decision-making, recruitment planning, performance appraisal processes, and ensuring compliance with employment laws. Starting as a call center agent at Pronto Assistance and quickly advancing to call center supervisor within a year, Domenica developed a strong foundation in the assistance sector, which has been instrumental in shaping a successful professional trajectory. Educated at the Università di Torino with degrees in modern foreign languages, Domenica combines linguistic proficiency with extensive managerial expertise in the assistance and insurance industries.