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Chad Freeman has a diverse work history, starting with their current position as the Vice President of Customer Success at illumy Inc. Chad joined the company in 2022 and is responsible for overseeing the success of the hyper-communications platform they offer. Prior to this, Chad worked at RingCentral for nearly a decade, holding various leadership roles. Chad was the Vice President of Customer Support from 2020 to 2022, where they led a team in providing top-notch support to the company's customer base. Additionally, they served as the Senior Director of Enterprise Support and Global Number Transfer from 2012 to 2022, responsible for managing a team and providing technical support to Up Market customers. Chad also briefly held the position of Director of US Customer Care from 2012 to 2014, where they established a technical support organization focused on supporting RingCentral Administrators.

Before their time at RingCentral, Chad worked as an Assistant Lacrosse Coach at Castle View High School from 2019 to 2022. Their career in the technology industry started at Avaya, where they served as Senior Manager/Director from 2006 to 2012. Prior to that, at Oracle, Chad led the building and startup of the On Demand support teams and transitioned Off-hours business to International support teams as a Senior Manager from 1999 to 2006. Their career began as a HelpDesk Specialist at Merrill Lynch from 1997 to 1999.

Chad Freeman completed their Bachelor of Arts degree in International Relations and Affairs at the University of Delaware from 1991 to 1996. Chad also holds an ITIL v2 certification, but no further details regarding the institution or date of acquisition are available.