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Lyor Bensoussan is an experienced OCM Training Manager specializing in SAP at Syntax since February 2022, where responsibilities include leading e-learning initiatives and facilitating training for end users on various SAP applications. As the Owner and President of a consulting firm since February 2011, Lyor offers expert services in e-learning development, change management, and training facilitation. Previous roles include Senior Associate Technical Trainer at McKesson Canada, Workforce Manager and Senior Training Consultant at CGI, and Senior Learning Specialist at Stikeman Elliott LLP, among others. Lyor's expertise encompasses ITIL Service Management and ProSci Change Management methodologies, with a strong foundation in instructional design and technology tools such as CRM and ERP systems. Lyor holds a Certificate in Software Development for the Web from Concordia University.