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Jeff Sumi is a seasoned professional in knowledge management and community leadership, currently serving as the Director of Knowledge and Community at Illumio since December 2020. Prior roles include Senior Knowledge Base and Community Manager and Knowledge Base and Community Manager at Illumio. Jeff has a background at Palo Alto Networks as Knowledge Manager and at Riverbed Technology as KCS Project Manager. Earlier experience includes positions as Technical Support Engineer 3 at Juniper Networks and Technical Support Engineer at Symantec, among others. Jeff began a career in technical support with VeriSign Inc. and has a foundational role as Systems Analyst at Aramark Uniform Services. Jeff holds a Bachelor of Science degree in Computer Information Systems from California State Polytechnic University-Pomona.