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Gemma Francis has extensive experience in administrative and sales support roles across various industries. Currently serving as the Personal Assistant to the Director and Internal Sales at Illumino Ignis Ltd since October 2020, Gemma has previously held positions such as Business Development Executive at Peterborough United Football Club and Project Coordinator at Illumino Ignis Ltd. Earlier career milestones include various roles in the travel sector with Thomas Cook Group, where Gemma implemented process improvements and managed supplier relations, and a position as a Conference Consultant with Trinity Event Solutions Ltd. Notably, Gemma volunteered during the London 2012 Olympic Games, showcasing strong organizational and logistical skills. Educational qualifications include a BTEC National Diploma in Travel Services from Peterborough Regional College.