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Rene Charbonneau is an experienced professional in customer experience and product management, currently serving as Head of CX Strategy at iLink Digital since December 2023. Prior roles include Director of Product Management at TradeZero, where product strategies for cutting-edge trading software were developed, and Director of Client Solutions at nventive, facilitating digital transformation for large enterprises. Additional experience includes managerial positions at Air Canada, overseeing application integrations and development platforms, along with a foundational role as co-founder of Tabono Sport, focusing on cross-platform applications. Rene holds a Bachelor's degree in Management Information Systems from Concordia University and has a diverse background in IT and business support.