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Susan Wilcox is a skilled communications and billing professional with extensive experience in various roles. Currently serving as a Billing Specialist at IKRON CORPORATION since January 2017, Susan also works as a Communications Consultant for two nonprofit organizations, managing social media accounts and creating newsletters and website content. Previous positions include Office Manager and Communications Director at BikeTexas, where Susan produced financial reports and tracked organizational expenses, as well as served as Communications Assistant, writing action alerts and articles. Early career roles include a consultant position at the Undergraduate Writing Center at the University of Texas at Austin, and Billing Supervisor at Southwest Regional Wound Care Center, where Susan developed training materials and corresponded with government officials. Susan holds a Master of Arts in Technical Communication and Rhetoric from Texas Tech University, a Bachelor of Arts in Rhetoric and Writing from the University of Texas at Austin, and an Associate of Arts in Spanish from South Plains College.