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Thembi Mashegoana has been working in the customer engagement field since 2017. Thembi began their career at Checkport SA as a Documents Verifier in 2017. In 2021, they joined Ikeja as a Customer Engagement Consultant and was later promoted to Customer Engagement Team Lead.

Thembi Mashegoana attended Masiqakaze Secondary School from 2014 to 2014, where they obtained their Matric in the field of Matric.