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Nikki Hernandez has extensive experience in the financial services sector, primarily with IH Mississippi Valley Credit Union. Since September 2018, Nikki has served as a Member Experience Coach and previously held the position of Loan Administration Coordinator. Prior to this, Nikki worked as a Business Analyst at the same organization. Nikki's career began at IH Mississippi Valley Credit Union in September 1993, where roles included Credit Card Specialist and Teller, culminating in over two decades of diverse experience in credit union operations and member services.