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Elizabeth Grace Gonzales is an experienced manager at IHG Hotels & Resorts, where since March 2015, responsibilities have included overseeing Customer Care Managed Business Services and ensuring quality service delivery. Previous roles at IHG include Operations Manager, Colleague Journey Project Manager, and Service Delivery Team Manager. Prior experience includes a brief internship at Gulf Air as an On the Job Trainee, assisting passengers with ground operations, and serving as a Graduate Military Assistant at the University of Santo Tomas. Elizabeth holds a Bachelor's Degree in Travel Management from the University of Santo Tomas and completed high school at Sen. Renato “Compañero” Cayetano Memorial Science and Technology High School.