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Laura Cortes is an experienced operations manager currently working at IGT Solutions since July 2021, where responsibilities include assisting in retail campaigns within the BPO sector. Prior to this role, Laura served as a team supervisor and customer service agent at Global Exchange International SAS, providing guidance to aspiring AuPairs on language skills and application processes. Laura's career also includes positions as a customer service specialist at 24-7 Intouch, a call center representative at EXL with a focus on health services, and a medical interpreter at Teleperformance. Laura holds two associate's degrees from Universidad Sergio Arboleda in Environmental Administration and Environmental Engineering Technology.