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Quraisha Mehmood is a seasoned professional with extensive experience in customer service management, currently serving as the Customer Service Call Centre Manager at Ignition CX since August 2024. In this role, Quraisha focuses on managing productive hours, customer satisfaction ratings, first call resolution, response times, and various operational metrics, including average resolution time, handling time, quality assurance, attendance, and attrition across both inbound and support groups. Prior to this position, Quraisha has held roles within Ignition Group since June 2012, including Contact Centre Campaign Manager and Sales Team Leader at Ignition contact center since June 2013, showcasing a strong background in contact center operations and leadership.