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Desan Govender is a skilled professional with experience in billing administration, customer retention, and technical support. Currently serving as a Billing Administrator at Ignition Group since June 2023, Desan previously worked as a Retention Specialist at Rewardsco, where responsibilities included developing and automating CRM strategies. Prior experience as a Trade Partner Helpdesk Agent at MVN-X involved troubleshooting technical issues and providing customer support. Desan also held roles as a Customer Service Consultant and Salesperson, demonstrating strong communication skills and the ability to manage high call volumes. Educated at the University of South Africa, pursuing a Bachelor of Commerce in Management Accounting, Desan possesses a solid foundation in business management and customer relations.