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Austin Huertas is an experienced customer service professional with a strong background in training, quality assurance, and relationship management. Currently serving as a Customer Service Associate at Betterment since November 2023, Austin delivers exceptional customer service across various communication channels, simplifies complex financial concepts for clients, and advocates for customer insights to enhance product development. Prior experience includes leading onboarding and training at Abbott, achieving high-quality assurance scores at First Republic Bank, and driving sales performance at Digital Federal Credit Union, where diverse roles ranged from loan processing to training new staff.